The One Who Dropped The Ball [Part 2 of my Employment Trilogy]
An original poem by Chrome Dome Mike Kimbro
Please read along to my Spoken Verse Performance.
Hanging on the wall of my locker.
Is an "Employee of the Month" plaque.
Yeah, at work I'm one hell of a talker.
At home, just a literary hack.
As a purveyor of boxes of stuff.
The bosses know that I've got skills.
But large commission checks just aren't enough.
Five star ratings are required to thrill.
Perfect performance is expected,
So I'm forced to sit back and bide my time.
Someone fails to do their job as directed.
Only then can this salesman truly shine.
So when our system works good.
And the supply chain has no kinks.
And buyers read instructions, like they should.
That's when my ratings tend to sink.
In those times, when taken for granted,
I need customer satisfaction to fall.
Because when buyers are disenchanted,
This handsome white knight is always on call.
Yeah, I give thanks to the one who dropped the ball.
Some appreciate the work that I do.
Like my wife, when I deposit the green.
But I wonder what she'd think, if she knew,
That I yearn for breakdowns in the machine.
When the system runs at it's crappiest.
And customers pick up the phone to vent.
Rest assured, that's when I'm the happiest.
Because I enjoy it when my ear gets bent.
I hear sweet music, when customers grumble.
Since it allows me I come to the rescue.
At weekly meetings, it's hard to be humble,
When my ratings soar, and I continue,
To give thanks to the one who dropped the ball.
Sometimes it's easy to be a hero,
When 5 star ratings come with ease.
Where customer expectations are zero,
The bar is low, so I'm guaranteed to please.
If you can't understand my message,
I'll provide a relationship parallel.
Did your old flame treat you to foot massage?
If not, it would be a cinch to ring your bell.
And as I rounded base number one,
I'd smile and offer thanks to the one,
The guy or gal who dropped the ball.
Copyright © Michael Kimbro 2019. All rights reserved.